Return Policy
Last Updated: [04 September 2024]
At Mystic Love Co., we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, please review our return policy below.
1. Deadline for Returns
You must apply for a return within 15 days of receiving your item(s). To be eligible for a return, the item(s) must be in perfect condition, unused, and in the original packaging with all labels intact.
2. Return Shipping Costs
For eligible items marked as Free Return, you can return multiple items from the same seller in a single shipment without incurring additional costs. However, if items are returned separately, you may be responsible for the return shipping fees.
3. Refund Processing Time
Once we receive your return and confirm that it meets the return conditions, we will process a full refund. The faster you return the item, the sooner we can issue your refund. Refunds are typically processed within [5-10 business days] after receiving the returned goods.
4. Refund Method
Refunds will be issued using the same payment method you used for your original purchase. Please allow a reasonable period for your payment provider to process the refund.
5. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, we recommend that you return the original item for a refund and place a new order.
6. Return Conditions
To qualify for a refund, returned items must meet the following conditions:
- Unused, in the same condition as received.
- In the original packaging with all labels and accessories included.
- Shipped back within the 15-day return window.
7. How to Initiate a Return
To start a return, please contact our customer service team at info@lovedoula.ca with your order number and reason for the return. We will provide detailed instructions, including the return shipping address and next steps.
8. Non-Returnable Items
Certain items are not eligible for returns, including:
- Customized or personalized products.
- Items marked as final sale.
- Items damaged through normal wear and tear.
For further assistance or questions regarding our return policy, please contact us at info@lovedoula.ca.
